Balanced Scorecard (Kaplan-Norton)
Translates strategy into targets across financial, customer, process, and learning perspectives, ties measures to compensation decisions, and produces a scorecard that functions as an auditable record of whether the strategy is actually working.
Robert S. Kaplan and David P. Norton, 1992
The origin of the framework, as the directory records it. The mark grades the origin, not this page.
Umbrex, Balanced Scorecard (Kaplan-Norton)
The directory entry this score was read from. Umbrex is a consultancy network; its summary is the reference, not a primary source.
Scored against the twelve cells, it loads three: Strategy, Incentives, and Evidence. The other nine it leaves to you. Of Composition, Evidence, and Mastery, the three cells that go blank first when an agent enters a workflow, it loads Evidence.
This is not a summary of the framework. Umbrex has one; the link under Sources goes there.
Where on the evolution curve does each capability sit, and does that dictate build, buy, or let go?
What are people paid for once output is no longer the scarce thing?
What would you show an auditor, and can the system produce it without being asked?