Galbraith Star Model
The Star Model prescribes concrete choices for grouping, lateral processes, reward design, and people practices, leaving strategy formulation and cross unit coordination cadence largely unaddressed.
Jay Galbraith, 1995
The origin of the framework, as the directory records it. The mark grades the origin, not this page.
The directory entry this score was read from. Umbrex is a consultancy network; its summary is the reference, not a primary source.
Scored against the twelve cells, it loads four: Structure, Flow, Incentives, and Mastery. The other eight it leaves to you. Of Composition, Evidence, and Mastery, the three cells that go blank first when an agent enters a workflow, it loads Mastery.
This is not a summary of the framework. Umbrex has one; the link under Sources goes there.
What is the smallest unit that can own a customer outcome end to end?
What limits throughput, and what is supposed to happen when the line stops?
What are people paid for once output is no longer the scarce thing?
Who is qualified to overrule the machine, and how would you prove it?