Kotter Dual Operating System (hierarchy + network)
Kotter's dual system runs a volunteer network alongside the formal hierarchy, with its own decision map, protected capacity, and lightweight coordination rituals, covering Structure, Authority, Resources, and Coordination while leaving evidence and mastery unaddressed.
John Kotter, 2012
The origin of the framework, as the directory records it. The mark grades the origin, not this page.
Umbrex, Kotter Dual Operating System (hierarchy + network)
The directory entry this score was read from. Umbrex is a consultancy network; its summary is the reference, not a primary source.
Scored against the twelve cells, it loads four: Structure, Authority, Resources, and Coordination. The other eight it leaves to you. None of Composition, Evidence, or Mastery is among them, which is the usual result in this directory: the questions an agent in the loop raises first are the ones the literature answers least.
This is not a summary of the framework. Umbrex has one; the link under Sources goes there.
What is the smallest unit that can own a customer outcome end to end?
Which decisions may an agent make alone, and who is able to stop it?
What is owned, what is rented, and what is summoned only when needed?
What synchronizes the work when there is no room and half the team is not a person?