Platform organization model (multi sided platform)
Builds platform teams that set rules, ranking, and pricing across participant sides with auditable policy and trust and safety controls, but never asks which matching or moderation decisions an agent could hold instead of policy staff.
Jean-Charles Rochet and Jean Tirole; Geoffrey Parker, Marshall Van Alstyne and Sangeet Paul Choudary, 2016
The origin of the framework, as the directory records it. The mark grades the origin, not this page.
Umbrex, Platform organization model (multi sided platform)
The directory entry this score was read from. Umbrex is a consultancy network; its summary is the reference, not a primary source.
Scored against the twelve cells, it loads four: Structure, Authority, Coordination, and Evidence. The other eight it leaves to you. Of Composition, Evidence, and Mastery, the three cells that go blank first when an agent enters a workflow, it loads Evidence.
This is not a summary of the framework. Umbrex has one; the link under Sources goes there.
What is the smallest unit that can own a customer outcome end to end?
Which decisions may an agent make alone, and who is able to stop it?
What synchronizes the work when there is no room and half the team is not a person?
What would you show an auditor, and can the system produce it without being asked?