Service Operating Model Skills (SOMS) Framework
SOMS rates domain maturity against certification pathways, workforce capacity planning, an audited service scorecard, and continuous improvement routines, leaving governance of decision rights outside its own scope.
Cambridge Service Alliance (University of Cambridge)
The origin of the framework, as the directory records it. The mark grades the origin, not this page.
Umbrex, Service Operating Model Skills (SOMS) Framework
The directory entry this score was read from. Umbrex is a consultancy network; its summary is the reference, not a primary source.
Scored against the twelve cells, it loads four: Mastery, Resources, Evidence, and Learning. The other eight it leaves to you. Of Composition, Evidence, and Mastery, the three cells that go blank first when an agent enters a workflow, it loads Evidence and Mastery.
This is not a summary of the framework. Umbrex has one; the link under Sources goes there.
Who is qualified to overrule the machine, and how would you prove it?
What is owned, what is rented, and what is summoned only when needed?
What would you show an auditor, and can the system produce it without being asked?
How does tacit judgment become reusable, and who owns the loop that has to close?