Huawei
Let those who hear the gunfire call for artillery.
Huawei corporate communications and management writing on front-line decision rights
2018 onward
Business press coverage of the rotating chief executive model
ongoing
Huawei operates a rotating chief executive structure and, from 2018, made explicit an inversion of the traditional command chain: the unit in contact with the customer or the problem calls for resources, rather than waiting for the center to allocate them. It is mission command applied to a commercial organization.
It anchors the Front-Line Command pattern and belongs in Authority as the clearest statement that decision rights should sit where the information is. Its limit is the obvious one: it works only where the front line has the judgment the center assumed, which is the Mastery cell's problem rather than Authority's. Note that most available material is company-sourced.
Which decisions may an agent make alone, and who is able to stop it?
What synchronizes the work when there is no room and half the team is not a person?
What is the smallest unit that can own a customer outcome end to end?